Last updated: December 16, 2025
This usage contract is concluded between the Association KATABUMP, registered under SIREN number 923 962 724, with its registered office located at 32, rue de Paris, 92100 Boulogne-Billancourt, France (hereinafter referred to as "the Association" or "KataBump"), and any natural or legal person using the services provided by the Association (hereinafter referred to as "the Client" or "the User").
This contract is governed by French law. In the event of a dispute relating to the interpretation, validity, execution or termination of this contract, the parties undertake to seek an amicable solution before taking legal action. This obligation to seek an amicable solution is a condition for the admissibility of any legal action. The Client must send a written complaint to the Association by email or registered mail, clearly explaining the reasons for the dispute and the desired solutions.
In the absence of an amicable agreement within 30 days following the first written complaint, any dispute will be submitted to the exclusive jurisdiction of the French courts, in accordance with the applicable procedural rules. The Client also acknowledges that the provisions of European Union law applicable in this matter may prevail over certain national provisions.
Legal fees and costs: In case of dispute brought before the courts, the losing party undertakes to reimburse the winning party for all legal costs, including attorney fees, court costs, expert fees, and any travel expenses, within the limits authorized by law. In case of manifestly abusive or dilatory proceedings, the court may order the responsible party to pay additional damages.
For the purposes of this contract, the terms below shall have the following meaning:
Association: Refers to the Association KATABUMP, legal entity providing the services defined in this contract.
Client: Refers to any natural or legal person using the services of the Association.
Services: Refers to all the services provided by the Association, including hosting of online applications of any type (including but not limited to Discord bots, web applications, backend services, APIs, scripts, and other compatible applications).
Site: Refers to the online platform operated by the Association and accessible at the address defined by it.
Account: Refers to the personal space created by the Client on the Site in order to access the Services.
Credits: Refers to the virtual payment unit used on the KataBump platform. Clients purchase Credits, then use these Credits to pay for hosting services and other services offered.
Personal data: Refers to any information that directly or indirectly identifies the Client, collected and processed in connection with the use of the Services.
Force majeure: Refers to any unforeseeable, irresistible and external event making it impossible to fulfill the obligations of this contract, as defined by French legislation and case law.
These definitions apply uniformly throughout the contract and any associated documentation.
The purpose of this contract is to define the general conditions of use of the Services provided by the Association KATABUMP to the Client. The Association provides the Client with online application hosting services via its platform, including but not limited to hosting of Discord bots, web applications, backend services, APIs, and any other type of application compatible with our infrastructure. These services are provided in accordance with the rules defined by the Association, as specified in these conditions.
The Client agrees to comply with the terms of use of the Services, as well as the applicable legal and regulatory obligations, particularly regarding the protection of personal data and respect for intellectual property rights. The Services are provided in accordance with the detailed description available on the Site, and may be modified or supplemented by the Association according to technical needs or market developments.
Access to the Services is subject to the creation of an Account by the Client, in accordance with the information provided during registration. The Client undertakes to provide accurate, complete and up-to-date information when creating their Account. The Client must be at least 13 years old to use the Services.
The Client is solely responsible for the confidentiality of their credentials (login and password) and all actions performed via their Account. Any fraudulent or unauthorized use of these credentials must be immediately reported to the Association.
The Association reserves the right to suspend or terminate the Client's access to the Services in case of violation of these general conditions, particularly in case of illegal or non-compliant use of the Services. The Association strives to ensure access to the Services 24 hours a day, 7 days a week, subject to maintenance periods or force majeure events. However, the Association cannot be held responsible for temporary or permanent interruptions of the Services.
The Client undertakes to comply with the following obligations:
Compliant use of Services: The Client undertakes to use the Services exclusively for legal purposes and in accordance with applicable laws and regulations, particularly regarding the protection of personal data, intellectual property and fraud prevention. The Client must also comply with the terms of service of relevant third-party platforms (Discord, etc.) and not host illegal, offensive, malicious content, or create spam, harassment applications, or any harmful activity.
Respect for intellectual property rights: The Client shall in no way infringe the intellectual property rights of the Association or third parties, and undertakes not to reproduce, distribute or exploit any protected content without prior authorization.
Maintenance and security: The Client is responsible for the proper management of their Account, including regular updates of their data, and must take all necessary measures to protect their equipment and access to the Services (including securing their password). The Client must also regularly back up their data.
Respect for proper use of resources: The Client undertakes not to overload the Association's servers, nor to use the Services abusively (particularly through the execution of unauthorized scripts or applications or through practices harmful to the infrastructure).
Free service limitation: The Client undertakes to respect only one free service with their account and to subscribe to and use only one free service per household. Any attempt to take advantage of this free offer with multiple accounts will be suspended without warning. Any circumvention with a VPN, another email, or the use of different addresses linked to the same household, may result in immediate suspension or termination of services.
Non-disclosure of sensitive information: The Client undertakes not to disclose confidential information relating to the Association or its other users, and not to attempt to access data, systems or accounts that they are not authorized to have.
Content responsibility: The Client is solely responsible for the content they host, publish or distribute via the Services. They undertake not to use the Services to distribute illegal, harmful, defamatory content, or content infringing the rights of others.
In case of non-compliance with these obligations, the Association reserves the right to suspend or terminate the Client's access to the Services, without prejudice to any legal action or compensation that may be claimed.
KataBump uses a Credit system as a payment method for its services. Clients purchase Credits via the payment methods made available on the platform, then use these Credits to pay for server hosting services and other services offered by KataBump.
Credits are credited to the Client's account immediately after payment validation. The amount of Credits awarded corresponds to the amount paid according to the conversion rate displayed on the Site at the time of purchase. The Association reserves the right to modify the conversion rate and service prices at any time, with modifications applying only to future purchases.
Credits can be used to pay for all services offered by KataBump, including server hosting, premium services, and any other service available on the platform. The cost in Credits for each service is clearly indicated on the Site.
When the Client activates a service, the corresponding amount in Credits is automatically deducted from their balance. The Client is responsible for maintaining a sufficient Credit balance to ensure continuity of their services. In case of insufficient balance, the Association reserves the right to suspend the relevant services until the balance is recharged.
The purchase of Credits is final and non-refundable. By purchasing Credits, the Client expressly acknowledges waiving their right of withdrawal in accordance with the legal provisions applicable to digital content. This waiver is formulated clearly and unequivocally at the time of purchase.
No cash refund will be made for purchased Credits, regardless of the reason invoked, including but not limited to: change of mind, dissatisfaction with services, non-use of Credits, account closure, or any other circumstance. This policy applies without exception and is clearly displayed before any transaction.
Credits have no monetary value outside the KataBump platform and cannot be exchanged, transferred to a third party, or converted into cash. They can only be used to pay for services offered by KataBump.
When a Client voluntarily deletes a server or paid service before the end of the paid period, they can recover the Credits corresponding to the prorated unused period. The prorated calculation is performed automatically by the system at the time of deletion.
For example, if a Client has paid for a monthly service and deletes this service after 10 days of use, the Credits corresponding to the remaining 20 days will be automatically recredited to their account. These recredited Credits can then be reused for any other service available on the platform.
This prorated recovery only applies to voluntary deletions made by the Client. In case of suspension or termination of the service by the Association for violation of these conditions, no credit will be recredited. Similarly, no recovery is possible for free or promotional services.
Purchased Credits have no expiration date and remain available on the Client's account as long as it is active. In case of permanent closure of the account by the Client or by the Association, all remaining Credits are permanently lost without possibility of refund or compensation.
The Association accepts the payment methods displayed on the Site, which may include credit cards, PayPal, and other approved payment processors. All payments are processed securely via certified third-party payment service providers. The Association does not retain any complete banking information of the Client.
Mandatory complaint procedure: Before initiating any payment dispute (chargeback, refund claim, dispute) with their bank, credit card company, or any payment provider, the Client expressly and unreservedly undertakes to contact the Association beforehand to attempt to resolve the dispute amicably. This attempt at amicable resolution is a mandatory prerequisite for any legal action.
The Client must send their complaint by email to [email protected] or via the contact form available on the Site, clearly and precisely explaining the reasons for their dissatisfaction. The Association undertakes to respond to any complaint within a maximum period of 7 business days and to make every effort to find a satisfactory solution.
Abusive chargebacks and consequences: Any chargeback, refund claim or dispute initiated without having first contacted the Association and attempted amicable resolution will be considered abusive and constitutes a serious violation of these Terms and Conditions of Use. In case of abusive chargeback, the Client acknowledges and accepts that they will be held responsible and liable to the Association for the following amounts and fees:
Administrative processing fees for the dispute, set at a flat rate of 50 euros per chargeback; banking fees and penalties imposed on the Association by payment providers, generally between 15 and 100 euros per disputed transaction; collection fees and attorney fees in case of legal proceedings; any indirect damage caused to the Association, including but not limited to reputational damage and management costs.
Immediate account suspension: In case of chargeback, whether justified or not, the Association reserves the right to immediately and without notice suspend access to the Client's account and all Services, until complete resolution of the dispute. All remaining Credits in the account will be frozen during the dispute period.
Termination and blacklist registration: If the chargeback is confirmed as abusive (i.e., initiated without prior attempt at amicable resolution or for unfounded reasons), the Association reserves the right to permanently terminate the Client's account without any refund of remaining Credits. The Client may also be placed on an internal list of prohibited users, preventing them from creating a new account in the future.
Waiver of refund rights: The Client acknowledges and expressly accepts that initiating a chargeback constitutes a definitive waiver of any right to prorated Credit recovery, even in case of subsequent service deletion, in accordance with Article 7.4.
Legitimate chargebacks: The above provisions do not apply to legitimate chargebacks, particularly in case of fraudulent transaction not authorized by the Client, proven double billing, or obvious technical error in our payment system. In these cases, the Client is nevertheless invited to first contact the Association for faster problem resolution.
The Association undertakes to provide the Services in accordance with applicable quality and security standards, and implements all necessary means to ensure their proper functioning. The Association implements measures to secure the infrastructure, encrypt sensitive data, and monitor security.
However, the Association cannot be held responsible for malfunctions or interruptions of the Services, including in case of technical failure, necessary maintenance or incidents beyond its control, such as force majeure events.
Data loss: The Association does not guarantee the backup of data hosted by the Client. It is the Client's responsibility to regularly back up their data. The Association cannot be held responsible for the recovery of lost data.
Use of Services: The Association cannot be held responsible for the Client's use of the Services, any errors in use, or the consequences arising from the use of these Services.
Hosted content: The Association exercises no prior control over the content hosted or distributed by the Client via the Services, and cannot be held responsible for their legality or compliance with these conditions. The Client is solely responsible for the content they host.
Service availability: The Association strives to keep the service available but does not guarantee 100% uptime, absence of interruptions, or specific performance.
Commercial exploitation of Services: The Association will in no case be responsible for loss of profits, customers, or any other form of indirect damage resulting from the use of the Services.
In no case shall the Association's liability exceed the total amount of Credits used by the Client for the use of the Services during the 12 months preceding the event giving rise to the claim. The Service is provided "as is" and the Association disclaims all implied warranties.
This contract is concluded for an indefinite period from the acceptance of the general conditions by the Client. It will end in accordance with the provisions set out below.
Termination by the Client: The Client may end the use of the Services at any time by deleting their servers via the dedicated interface on the Site. The deletion of servers ends the Services and allows the recovery of Credits on a prorated basis as defined in Article 7.4, without the need to delete the Client's Account. The Client may also permanently close their Account via their account settings, resulting in the loss of all remaining Credits.
Termination by the Association: The Association reserves the right to terminate or suspend the Client's access to the Services in case of violation of these general conditions. This termination will take effect immediately, without notice and without compensation for the Client, after notification of the violation by the Association. In case of serious violation, no Credit will be recredited to the Client.
Right of withdrawal: The Client expressly acknowledges waiving their right of withdrawal concerning the purchase of Credits and accepts that, in accordance with legal provisions relating to digital content, no refund will be made, regardless of the reason for termination or interruption of Services.
Effects of termination: In case of termination of this contract, whatever the reason, access to the Services will be immediately suspended, and the Client must cease all use of the Services. All remaining Credits will be permanently lost in case of account closure, without possibility of refund.
Post-termination provisions: After termination of the contract, the Association reserves the right to retain certain Client data in accordance with legal requirements for information retention, as well as maintenance needs or dispute resolution. The Association will provide reasonable access to the Client to recover their data before final deletion.
Termination does not affect the rights acquired by either party before the date of termination of the contract.
Confidentiality of information: The Association undertakes to treat confidentially all information communicated by the Client in connection with the use of the Services, except to the extent that disclosure of such information is required by law or by court order. The Client also undertakes not to disclose confidential information they may receive from the Association in connection with the use of the Services.
Access and modification of data in the context of support: By opening a support ticket (via Discord, email or any other means made available), the User expressly authorizes the KataBump team to access, consult and modify the information necessary for diagnosis, problem correction or service improvement related to their request. This authorization applies only during the ticket processing time and strictly for the purpose of providing the requested assistance. No intervention is carried out outside this framework.
Protection of personal data: The Association collects and processes the Client's personal data in accordance with applicable legislation on the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation - GDPR).
The Client's personal data is used in the context of the execution of the Services, as well as for the management of the Account and the relationship with the Client. The data may also be used for statistical purposes or service improvement, subject to obtaining the Client's prior consent.
The Client may exercise their rights of access, rectification, deletion, limitation, opposition and portability of their personal data by contacting the Association via the contact details specified in Article 15.
Subcontractors and data transfer: The Association may use subcontractors for the execution of certain technical services, but guarantees that the subcontractors will respect the legal obligations of confidentiality and data protection. In no case will the Client's personal data be transferred to third parties for commercial purposes without the Client's explicit agreement, except in the context of a legal or contractual obligation.
Data security: The Association implements appropriate technical and organizational measures to ensure the security of personal data and prevent any unauthorized disclosure, modification or destruction. However, due to the risks inherent in the transmission of information over the internet, the Association cannot guarantee absolute security.
Client Content: The Client retains exclusive ownership of their code, applications, and any content they host via the Services. However, by using the Services, the Client grants the Association a non-exclusive, worldwide and free license to use this content strictly as necessary to provide the Services (hosting, technical backup, support, etc.). This license ends as soon as the Client deletes their content or closes their account.
The Client warrants that they have all necessary rights to the content they host and that they do not infringe the intellectual property rights of third parties.
Association Content: The Site, platform, technologies used, interface, design, logos, trademarks, documentation and all elements composing the Services remain the exclusive property of the Association or its licensors. These elements are protected by French and international intellectual property laws.
Any reproduction, distribution, modification, adaptation, retransmission or publication of these elements is strictly prohibited without the prior written consent of the Association. The Client undertakes not to use the trademarks, logos or identification elements of KataBump without express authorization.
The Client agrees to defend, indemnify and hold harmless the Association, its officers, employees, partners and service providers against any claim, action, demand, loss, liability, damage, cost and expense (including reasonable attorney fees) arising from or in connection with:
The Client's use of the Services or via their Account; any violation of these general conditions by the Client; any violation of third party rights, including intellectual property rights; any content hosted, published or distributed by the Client via the Services; any fraudulent, illegal or abusive activity performed via the Client's Account; any abusive chargeback or payment dispute initiated in violation of Article 7.7; all fees, penalties and damages resulting from chargebacks or payment disputes.
This indemnification obligation will survive the termination of this contract. The Client undertakes to fully reimburse the Association within 30 days following receipt of a written request, under penalty of legal proceedings and increase of sums due at a rate of 10% per month of delay, as well as application of legal interest.
The Association reserves the right to modify these general conditions of use at any time, without notice. Modifications may concern changes in the functionality of the Services, prices, Credit conversion rate, technical requirements, or any other provision deemed necessary for the evolution of the Services or compliance with legal and regulatory requirements.
The Client will be informed of modifications by notification on the Site or by email. The Client is deemed to accept without reservation the modifications made to the general conditions as soon as they continue to use the Services after their publication. If the Client does not accept the modifications, they must cease using the Services and may close their account.
The Client may consult the most recent version of the general conditions on the Site at any time. In case of conflict between an old and a new version, the most recent version will prevail.
Neither party may be held responsible for a failure or delay in the performance of its obligations under this contract if such failure or delay results from a force majeure event as defined by applicable legislation or case law.
Force majeure events include, but are not limited to: natural disasters (earthquakes, floods, storms, fires); technical events (failures or interruptions of telecommunications networks, major computer failures, DDoS attacks, cyberattacks); social and political unrest (strikes, riots, wars, revolutions, acts of terrorism, transport blockages); legal or administrative decisions (legislative or regulatory changes affecting the performance of contractual obligations).
In case of force majeure, the affected party must inform the other party as soon as possible, specifying the nature and consequences of the event. The performance of obligations will be suspended for the entire duration of the force majeure event.
If the force majeure event persists for a period exceeding 30 days, either party may terminate the contract without compensation, by notifying the other party in writing.
Entire agreement: This contract constitutes the entire agreement between the Association and the Client regarding the use of the Services. It replaces and cancels any prior communication or agreement, verbal or written, relating to the subject of the contract.
Severability: If any provision of this contract is deemed invalid or unenforceable by a competent court, such invalidity or unenforceability will not affect the validity of the other provisions of the contract, which will continue to have effect.
Waiver: The fact that one of the parties does not require the performance of any provision of this contract or tolerates its non-performance, cannot be interpreted as a waiver of that provision, unless such waiver is expressed in writing.
Assignment of contract: The Client may not assign, transfer or delegate their rights or obligations under this contract without the prior written consent of the Association. The Association may assign or transfer all or part of its rights and obligations at any time, without notice or prior authorization from the Client.
Contract language: This contract is originally written in French. This English version is provided for convenience only. In case of any discrepancy or conflict between the French and English versions, the French version shall prevail and be considered the authoritative text.
Evidence of acceptance: By using the Services and purchasing Credits, the Client acknowledges having read and accepted without reservation these general conditions, including the Credit non-refund policy and the express waiver of the right of withdrawal.
For any questions regarding this contract, the use of the Services or any complaint, the Client may contact the Association by the following means:
By email: [email protected] (technical support) or [email protected] (legal questions)
By postal mail: Association KATABUMP, 32 Rue de Paris, 92100 Boulogne-Billancourt, France
SIREN: 923 962 724
Complaints will be processed as soon as possible, and the Association undertakes to provide a response to the Client within a reasonable time. For any questions regarding the processing of your personal data, you can contact our data protection officer via the above contact details.